Service
FAQ
  • Q1
    What types of industrial safety locking devices do you offer?

    We specialize in a full range of safety locks, including:

    Padlocks (for general equipment locking)

    Valve locks (for pipeline/gas/liquid isolation)

    Breaker locks (for electrical panel & power switch safety)

    Interlock systems (for multi-person collaborative maintenance)

    Personal safety locks (individual-use for workers)

    Customized locks for specific equipment (forklifts, reactors, etc.).

  • Q2
    What materials are your locks made of? Are they durable for industrial use?

    Main materials:

    304/316 stainless steel (high corrosion resistance, suitable for wet/chemical environments)

    Alloy steel (high strength for heavy-duty applications). All products pass strict durability tests (e.g., salt spray, impact resistance) to ensure long-term use in harsh industrial settings.

  • Q3
    Are your locks suitable for [specific industry, e.g., pharmaceutical/food & beverage]?

    Yes, our solutions are widely used in various industries. For example:

    In the pharmaceutical industry, we offer corrosion-resistant locks for cleanroom equipment and hazardous chemical storage.

    In food & beverage, we provide FDA-compliant materials to meet hygiene standards.

  • Q4
    Can we get samples before placing an order?

    Yes, free samples (1-2pcs) are available for standard products. Freight cost is payable by the buyer. Sample lead time: 7-10 working days.

  • Q5
    How long is the production lead time?

    Standard products in stock: 15-20 working days

    Customized orders: 30-40 working days (after sample approval).

  • Q6
    Do you offer OEM/ODM services?

    Yes, we support:

    OEM: Custom logo printing (laser/engraving/silk-screen)

    ODM: Customized design and packaging (provide your specs or drawings).

  • Q7
    What if we need locks for a special machine? Can you customize them?

    Yes, our engineering team can develop customized solutions. Please provide equipment specifications (drawings, photos, or dimensions), and we will propose a design.

  • Q8
    What is your warranty policy?

    We offer a 1-year warranty for non-human damage. Defective products will be replaced or repaired for free. Lifetime technical support is provided.

  • Q9
    How do you ship the goods?

    Sea freight: Economical for large orders (20-40 days to major ports)

    Air freight: Fast (7-10 days, suitable for urgent orders)

    Express (DHL/UPS/FedEx): Door-to-door (3-5 days, for small orders).We handle customs clearance documents (commercial invoice, packing list, certificate of origin, etc.).

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